FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We offer standard shipping (7–14 business days) and express shipping (3–7 business days). You'll receive a tracking number via email as soon as your order is dispatched.
Do you ship internationally?
Yes! We ship to most countries worldwide. International orders typically arrive within 10–20 business days, depending on your location.
How much does shipping cost?
Standard shipping is FREE on all orders over ₹999. Orders under ₹999 are charged a flat rate based on your region. Express shipping is available at checkout for an additional fee.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page to follow your package in real time.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging. To start a return, contact our team at support@craftyowlz.com.
What if my item arrives damaged?
We're truly sorry to hear that. Please email us at support@craftyowlz.com with a photo of the damaged item within 7 days of delivery and we'll arrange a replacement or full refund right away.
Can I exchange an item?
Yes! Contact us within 30 days of receiving your order and we'll arrange a swap for the same or a similar item.
Our Products
Are your products high quality?
Quality is at the heart of everything we do. Every product is carefully curated and personally vetted by our team. We work with skilled artisans and specialist makers — selecting only pieces we'd be proud to use ourselves.
Do you restock sold-out items?
Many popular items are restocked regularly. Use the "Notify Me" button on any sold-out product page and we'll alert you the moment it returns.
Where are your products made?
We curate from specialist studios celebrated for their craft traditions — with a particular appreciation for the exceptional stationery culture of Japan, South Korea, and Europe. Every piece is chosen for its quality, character, and originality.
Account & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Completely. Our store is powered by Shopify and secured with SSL encryption. Your payment details are never stored on our servers.
Still have questions?
We'd love to hear from you. Reach out at support@craftyowlz.com or visit our Contact page. We typically respond within 24 hours.